Connected Health Cloud

Getting Started Guide

Organization Management

Within the CloudMine Connected Health Cloud all administrative and security settings are managed through Organization Management tools. These include Organization Settings, People Settings and Team Settings.  These settings allow Organization Owners to customize their team's experience and their applications' security. Each of these tabs is detailed below. 

Organization Settings

As an organization owner you may update the name of your organization via the settings tab. This is the gear icon on the right side of the screen. 

In the tab you can edit and save your Organization Name.

The change will be reflected across all People in your organization. Note: Organization ID is not editable, as it ensures the uniqueness of your organization. 

In the SAML tab, you can enable SAML configuration for the users of your organization by completing the following fields.

Org Management


  • Entity ID - This value refers to the IdP's entity_id, available from the IdP metadata or from your SSO administrator.
  • IdP Login URL (HTTP Redirect) - This value specifies the IdP URL we should direct developers to when attempting to sign into the CHC.
  • IdP Certificate Expiration Date - This date refers to the expiry time for your IdP Certificate. Your SSO administrator may be able to provide this date or you may obtain it directly with the help of `openssl`.
  •  IdP Certificate - This certificate is used for authentication, verification, and authorization purposes on the assertion generated from your IdP. Please ensure this is the public certificate before uploading.
  • Enabled Email Domain - This value specifies the email domains for which SSO will apply. This value is automatically obtained from the Organization Owner's email address and may not be changed or updated directly.
  • Organization ID - The `organization id` must be present on the assertion that your IdP generates. Please note that this value should be supplied as an Attribute named `cloudmine_organization_id`. The `xsi:type` for this value should be set to `xs:string`.

Click the ‘Save’ button, and a message will appear to confirm SAML configuration for the organization has been saved.

To delete SAML settings for your org, click the ‘Delete’ button and confirm you would like to proceed with the deletion in the modal window. A message will then appear to confirm the deletion of SAML settings. 


People are members of your organization. They may be assigned individually to an application, hosted site, or integration. They may also be assigned to your team, which allows you control access in groups. We will cover teams more in depth later in this guide. To add a new person to your organization select the ‘People’ tab on the right side of your screen. 

Here you can invite a new person by selecting the ‘+ Invite New Person’ button. Enter the email that should be associated with their account. An invitation email will be sent, prompting them to create a username and password as a member of your organization.

In addition to inviting people to your organization, you can also view their status.

  • The ‘Active’ tab will feature all active people within your organization.  
  • The ‘Inactive’ tab will feature all deactivated members of your organization.  
  • The ‘Pending’ tab will feature any people who have been invited to your organization, but have not completed the signup process.  

Active Tab

Use the ‘Active’ tab to adjust the specific permissions that an individual person has to an application or integration, initiate a password reset, or deactivate a person.

Select the ‘Manage Access’ button to control access privileges to an application or integration. Begin by choosing either Applications or Integrations; once selected, a pop-up will display the available options based on your organization’s existing assets.

Use the search bar to find the application or integration that you would like to select, or scroll the full list. Once you have found the asset you wish to assign, check the box to the left of the item and click the ‘Update’ button.

To deactivate an active person, click the ‘Deactivate’ button. The person will now appear on the ‘Inactive’ tab and will be unable to log into the Connected Health Cloud.

Inactive Tab

The ‘Inactive’ tab contains all members of an organization that have been deactivated by the organization owner. To re-activate a deactivated person, select the member you wish to activate and click the down arrow to expand additional user details including created, updated and last login information, as well as an ‘Activate’ button. Click the ‘Activate’ button to reactivate the user. 

Pending Tab

The ‘Pending’ tab includes all members of an organization that have been invited to collaborate with your organization but have not yet accepted their invitation and set-up their account. To resend the invite, the down arrow will expand additional information, including the ‘Resend Invite’ button. An invite can be resent up to 5 days after the initial invite. 


Teams are a way to organize the people that you have invited to your organization and ensure that their access aligns only with the work they are required to do. Organization owners can create teams, assign members to a team, and associate applications and integrations to that team. 

Creating a team is simple. Navigate to the ‘Teams’ tab on your organization’s dashboard. Use the ‘+Add Team’ button to create a new team. 

Name the team and provide a brief description for the team. Only team name is required, however the description may help to identify the team’s purpose or differentiate it from other teams in your organization. 

Once a team is created it is given a unique Team ID that will be permanently tied to the team. This ID allows you to edit the Team Name or Description at any time.

Once a team is created, use the search bar to find the it using the Team ID or Team Name.

Create a Team





In the team ‘Overview’ screen, edit the Team Name and Description. You may also ‘Delete’ a team from this screen. Deleting a team does not remove people, applications, or integrations from your organization; it will only remove the access the team had been provided. 

You may add any person within your organization to a team. Once they have been invited to your organization through the ‘People’ tab, select them for as many teams as you would like.

To add a person to your team, select the ‘+Add Member’ button and search for the person by Name, Username, or Email.

Once members are added to your team, they can access any applications or integrations assigned to the team. Search team members using the search bar and remove them from the team using the trash can icon to the right of their email address.

In your desired team, navigate to ‘Applications’ to assign specific applications to the team. Click the ‘+ Add Application’ button search all your organization’s applications in the modal window. 

The organization owner has the ability to assign applications as they see fit.

In your desired team, navigate to the ‘Integrations’ tab to assign your specific integrations to the team. Click the ‘+Add Integration’ button to search for all of your integrations, and repeat for any additional integrations.

The organization owner has the ability to assign integrations to teams as they see fit.


Understanding your application(s) usage is critical to making meaningful business decisions and a step towards the future of analytics, an important key to unlocking digital healthcare success. The Connected Health Cloud introduces both API routes and a user interface with visualizations which enable critical insights about your application’s performance. The Usage Tab within the Connected Health Cloud is a way for Organization Owners and members affiliated with multiple applications to get a global view of their application(s) performance. The Usage Tab includes the most important metrics in real-time, but also provides historical context and a high watermark across the life of the application. Easily download these metrics to run against business strategies or custom analytics.

Metrics included in this feature are:

  • API Call Count: The number of times the CloudMine API is interacted with.
  • Avg. API Calls per Second: The average number of times the CloudMine API is interacted with, reported per second.
  • Avg. API Call Round Trip Time: The average amount of time between to return an API call on CloudMine, reported in milliseconds.
  • Data Storage Total in GB: The total amount of CloudMine data storage used in GB.
  • File Storage Total in GB: The total amount of CloudMine file storage used in GB.
  • User Count: The number of application-level users on CloudMine.
  • Active User Count - Last 30 Days: The number of application-level users that have logged in over the past 30 days.
  • Application Count: The number of applications on CloudMine in any environment; note: this metric is only visible at the Organization-level.